Delivery terms

biby (BringItBy) connects buyers of marketplace items with independent movers. Item purchases, item condition agreements, and payment to sellers remain outside biby.

Before booking

Buyers provide accurate item, access, timing, and location details and confirm arrangements with the seller. Movers declare their vehicle, capacity, crew, and capabilities and include all disclosed requirements in a fixed offer. Unknown measurements must be resolved before offering.

Automatic fares are recommendations based on the delivery details, typical item sizes where measurements are missing, regional cost assumptions and estimated or reviewed road travel. They do not reserve a mover. A mover reviews the load and route and can accept or explain a counter. The buyer confirms the selected fixed total before booking. Specialist transport, ferry charges and undisclosed services are not automatically included.

Payments and cancellation

The customer pays the accepted delivery total at booking. biby retains 15% on the first $100 of the pre-tax delivery subtotal, 12.5% on the next $150, and 10% on the remainder. Earlier requests retain their original agreed fee. Movers see their payout before accepting. Tax collection is currently disabled. No extra amount is charged automatically. Cancellation is free until the mover starts travelling to pickup. Later cancellations are reviewed by support. Mover cancellation before pickup gives the customer a full refund.

Delivery and issues

Pickup and delivery evidence is required. Mover earnings become eligible for transfer after buyer confirmation, or 24 hours after delivery evidence when no issue is reported. Report problems through the booking. Unreleased earnings are held during review. Bank deposit timing is separate.

Eligibility

Canadian domestic item deliveries only. Passenger transport, hazardous materials, and regulated loads are excluded. Movers must have the legal right and suitable equipment to perform the delivery. Capabilities are self-declared; this initial release does not verify insurance documents or background checks.

Preview status

The browser demo uses fictional information and cannot take payments or contact movers. Live service availability is controlled by region and requires connected, configured services.