Get a delivery

A little preparation.
A clearer delivery.

Buying a sofa, table or another pickup-only find? Give your mover the details that help them bring the right vehicle, crew and equipment.

Request a delivery

Before you request.

  1. Show the whole item

    Add a photo or listing screenshot. Crop out private messages and unrelated personal details. Include the quantity and any pieces that come apart.

  2. Check the fit

    Ask for dimensions and approximate weight. Measure doorways and stairs at both ends. If you do not know the size, say so; resolve it with the mover before they offer.

  3. Describe both addresses

    Include flights of stairs, outdoor steps, elevators, parking and lifting help. Choose curbside or inside service separately for pickup and drop-off.

  4. Agree on a time

    Confirm a pickup window with your seller before booking. A request alone does not reserve the item or a mover.

Keep the seller informed.

Your seller does not need a biby account. After booking, share the private seller link so they can confirm the item is ready. Keep that link between the people involved in the pickup.

“I’m arranging delivery through biby. Can you confirm the item’s dimensions, any stairs at pickup, and a time when it will be ready? Once booked, I’ll send you the pickup confirmation link.”

Suggested message to copy into your conversation. biby arranges delivery; the item purchase, condition agreement and payment to the seller remain separate.

Follow your delivery.

Pickup and progress
Follow milestones in your booking and message the mover there. Pickup and delivery evidence is required. Progress updates are not a live GPS map.
Check before confirming
Inspect the item and delivery evidence before confirming completion. Confirmation makes the mover’s earnings eligible for transfer.
Report an issue promptly
Use your booking’s issue-reporting action. Unreleased earnings are held for review. Without an issue report, earnings become eligible for transfer 24 hours after delivery evidence.

Know what is covered.

Movers declare their vehicle and handling capabilities. biby does not currently verify insurance documents or perform background checks. Ask your mover about coverage before booking; payment and delivery records are not item insurance.

Passenger transport, hazardous materials and regulated loads are not supported. Confirm special handling and equipment before accepting an offer.

Read delivery terms Understand delivery pricing