Your privacy at biby

biby uses account details, item information, addresses, messages, and delivery evidence to arrange and support deliveries. Payment details are handled through Stripe; biby does not store full card numbers.

Who can see what

Before booking, eligible movers see neighbourhoods and delivery requirements. Exact addresses and contact details are limited to the buyer, booked mover, and administrator. Offers are private to the quoting mover, buyer, and administrator. Seller links reveal only the relevant pickup information.

Applications and reviews

Drivers can choose a free public Biby service profile for Stripe payment setup. Only after consent, that page shows their name, service area, vehicle and whether they are approved. It does not show their home address, phone, email or bank details. Drivers can hide it from their driver account; a replacement service URL may then be needed in Stripe.

Rules check mover declarations first. Unusual declarations may receive a restricted AI-assisted review using operational details, excluding contact and payment information. Application decisions can be appealed to the administrator.

Notifications and local storage

Service email and in-app updates communicate booking activity. Browser push requires your permission and can be disabled in Settings. Draft requests are saved on the device where they are created. Demo booking information stays in that browser; address and route lookups use the providers below.

Service providers

Live records are intended for a Canadian Supabase project. Stripe processes payments; the configured SMTP provider delivers email. Map tiles come from OpenStreetMap and receive normal browser connection information. Address search sends the address text you type to Photon (operated by komoot) and, when it cannot find a matching building, Natural Resources Canada’s Geolocator service, including when you try the demo. Road routing sends pickup and delivery coordinates and vehicle type to Geoapify, including in the demo. We cache route results for up to 24 hours and retain the route evidence with saved fare quotes. Opening driving directions shares the selected addresses with the map provider. Starting a route asks for your current device location and shares it with the map app you select. Biby does not store this location or track you in the background. If you decline, you can choose a starting point in the map app instead.

Data requests

Use booking support to ask about correcting or deleting your information. Records required to resolve payments, disputes, and legal obligations may need to be retained. Account and privacy requests can be submitted through the account help page at /support.